JM Care Plan
When you give or receive a new piece of fine jewelry, the last thing you want is to worry about is future repairs and aesthetic needs.
The JM Care Plan covers necessary future repairs to your jewelry, for either the lifetime of your item (JM Lifetime Care Plan) or for a period of (3) years (JM 3-Year Care Plan)
From resizing, prong repair, rhodium plating, polishing, and more, the JM Care Plan provides peace-of-mind for your next purchase. Even if you move, the plan moves with you and provides insured shipping back to us.
Polishing & Refinishing
Rhodium Plating for White Gold
Tarnishing and scratching
Broken, bent, or worn prongs
Loss of diamonds and gemstones due to a defective setting
Replacement of cracked or chipped stones
Thinning or cracked ring shanks
Broken chain, bracelet links or clasp
Broken chain soldering
Kinked bracelets or chains
Broken earring posts
Coverage includes shipping to and from a JM repair jeweler, like us!
How Much Does a JM Care Plan Cost?
Purchase your JM Care Plan at the same time as your jewelry purchase. A plan must be purchased for each individual piece of jewelry and does not cover multiple items. For instance, if you want the benefits of the JM Care Plan for your wedding set (engagement ring and wedding band), a plan must be purchased for each ring.
Care Plan pricing depends on the price of each item pre-tax. All Care Plans are supplied by Jeweler’s Mutual and sold by Spencer & Kuehn Fine Jewelry Studio.
How long does the JM Lifetime Care Plan last?
The plan covers any repairs necessary for the lifetime of your jewelry item. The program maxes out once you reach the total value of the piece in repairs, which is typically the expected life of the piece.
How do I file a claim?
After you have purchased your JM Lifetime Care Plan, and your jewelry requires servicing, please reach out to us by phone or email. You must have your receipt and JM Care Plan brochure as proof of coverage.
Will my item be repaired or replaced?
Your item will be repaired, assuming the damage is repairable, so long as the cost to repair does not exceed the cost of the original product. Otherwise, it will be replaced.
Frequently Asked Questions
What if I'm purchasing a JM Care Plan to protect a gift? Simply give your receipt and JM Care Plan brochure to the recipient, and coverage is transferred.
I can't find my receipt or brochure. Now what? Unfortunately, your receipt and JM Care Plan brochure are your only record of having purchased coverage. There is no alternate way to file a claim.
Can I renew my 3-year coverage? 3-year JM Care Plans are only renewable as 3-year plans after the term expires. They cannot be changed to lifetime plans.
How can I cancel my plan? Contact us by phone or email. If we are unavailable, please contact JM Care Plan directly for assistance. You may receive a full or partial refund according to your Terms and Conditions
For More Information, Contact us.