Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return or exchange your item must be unused and in the same condition that you received it. It must also be in the original packaging and we require a receipt or proof of purchase.
Custom jewelry items are exempt from being refunded but we guarantee our craftsmanship 100%. If you are dissatisfied with your custom purchase, please let us know within 30 days and we will be happy to discuss options to rectify the situation.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Katherine(at)spencerandkuehn(dot)com or give us a call at 304-296-9669.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Katherine(at)spencerandkuehn(dot)com and send your item to:
Spencer and Kuehn Inc., 716 Venture Drive, Morgantown, WV 26508
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified about the return.
To return your product, you should mail your product to:
Spencer and Kuehn Inc.
716 Venture Drive
Morgantown, WV 26508
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.